A Personal and Service Update from Dezygn

Dear client,

I’m reaching out not just as the founder of Youzign and Dezygn but as someone who deeply values the trust and patience you have shown us. 

For the past few years, I have been navigating through several severe episode of anxiety and depression, which has significantly impacted my ability to lead and maintain the level of service you have come to expect. This culminated in the final months of 2023, where I almost gave up on everything I hold dear, including my business.

I deeply regret any inconvenience this may have caused and I’m truly sorry for the significant delays this caused in our customer support response and the decrease in quality of our service.

Thanks to the help of my psychiatrist and the people around me, I have been able to get better recently and start facing the challenges ahead of me with transparency and determination. Today, I wanted to share with you how I hope to regain your trust as a client of Dezygn:

Addressing the Backlog:

Clearing our ticket backlog is my top priority. I am dedicated to personally responding to every unanswered ticket by February 1st. If you have an issue that requires immediate attention, please reply to this email to bring it to the top of my inbox.

Service Reliability:

With renewed vigilance, we have instituted a bi-weekly review (Mondays and Fridays) process to ensure our services function continuously and without interruption.

Access Issues:

We are diligently working on resolving access issues, AppSumo code redemptions, email change requests, and one-time passcode issues affecting professional email addresses.

Bugs and Feedback:

We are introducing a streamlined process for reporting and addressing bugs, with a clear channel of escalation to our development team. Your input is crucial, and we will be sharing our development roadmap shortly to keep you informed of upcoming enhancements.

Helpdesk System & Live Chat:

To improve our interaction with you, we’re implementing a new helpdesk system this week-end, including a live chat widget with WhatsApp integration on Dezygn. This will allow for more direct and diverse communication options. We are also recommitting to daily responses to support emails between Monday and Friday.

Your experience with Dezygn is incredibly important to us, and we are unwavering in our mission to provide you with the best possible service. The journey from here is both personal and collective, and I am profoundly grateful for the support that has kept us going.

Please feel free to reach out at any time. I am here, I am listening, and I am acting to make sure we can better serve you better in 2024 and help you reach your goals. 

Warmest regards,

Bertrand


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